MeaganEllise Policies

Return Policy

We are positive you will love each and every one of our MeaganEllise lashes! But, if for some reason you are not completely happy with your MeaganEllise purchase, no worries! We will issue you a refund of the full purchase amount (excluding postage costs, if applicable). All you need to do is contact us within 30 days of purchase at [email protected].

Exchanging for another Item? Provided you have not worn your MeaganEllise lashes, they are still in their original packaging and in great condition, we can exchange your item for another.

Unfortunately our Fibre Lash Mascara or Eyelash Adhesive may not be exchanged due to health regulations.

Keep in mind that postage costs may apply with sending exchange items.

For additional Information on Postage and Returns, please contact us at [email protected].

Auto-Delivery Subscription Policy

By purchasing an auto-delivery order, you agree to an initial and recurring subscription fee at the listed subscription rate, and you accept responsibility for all recurring charges prior to cancellation.

Auto-Delivery Terms: Once you place your first auto-delivery order, MeaganEllise will automatically process your subscription fee via your chosen payment platform (stripe credit or debit card/PayPal), and prepare your order.

MeaganEllise will continue to automatically process your order based on the agreed frequency (monthly/quarterly) at the auto-delivery rate without further notice to you or authorisation from you, until you cancel your auto-delivery subscription.

You may cancel or update your auto-delivery subscription at anytime via My Account > View Subscription.

If you wish to cancel your auto-delivery subscription, the cancellation will take effect for your next billing cycle; once your order is processed, you will not be eligible for a refund.

Auto-Delivery Return Policy: You may not return any auto-delivery orders you receive unless they arrive damaged or defective . If you have concerns or need clarification, please contact us via email at [email protected].

Privacy Policy

MeaganEllise is committed to providing you with the best possible customer service experience. MeaganEllise is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals. There are many aspects of the site which can be viewed without providing personal information, however, for access to future MeaganEllise customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. MeaganEllise takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices. MeaganEllise reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. MeaganEllise reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis. MeaganEllise welcomes your comments regarding this Privacy Policy.

If you have any questions about this Privacy Policy and would like further information, please contact us directly at [email protected].