We are positive you will love each and every one of our MeaganEllise lashes! But, if for some reason you are not completely happy with your MeaganEllise purchase, no worries! We will issue you a refund of the full purchase amount (excluding postage costs, if applicable). All you need to do is contact us within 30 days of purchase at [email protected].
Exchanging for another Item? Provided you have not worn your MeaganEllise lashes, they are still in their original packaging and in great condition, we can exchange your item for another.
Unfortunately our Fibre Lash Mascara or Eyelash Adhesive may not be exchanged due to health regulations.
Keep in mind that postage costs may apply with sending exchange items.
For additional Information on Postage and Returns, please contact us at [email protected].
Auto-Delivery Subscription Policy
By purchasing an auto-delivery order, you agree to an initial and recurring subscription fee at the listed subscription rate, and you accept responsibility for all recurring charges prior to cancellation.
Auto-Delivery Terms: Once you place your first auto-delivery order, MeaganEllise will automatically process your subscription fee via your chosen payment platform (stripe credit or debit card/PayPal), and prepare your order.
MeaganEllise will continue to automatically process your order based on the agreed frequency (monthly/quarterly) at the auto-delivery rate without further notice to you or authorisation from you, until you cancel your auto-delivery subscription.
You may cancel or update your auto-delivery subscription at anytime via My Account > View Subscription.
If you wish to cancel your auto-delivery subscription, the cancellation will take effect for your next billing cycle; once your order is processed, you will not be eligible for a refund.
Auto-Delivery Return Policy: You may not return any auto-delivery orders you receive unless they arrive damaged or defective . If you have concerns or need clarification, please contact us via email at [email protected].
MeaganEllise is committed to providing you with the best possible customer service experience. MeaganEllise is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals. There are many aspects of the site which can be viewed without providing personal information, however, for access to future MeaganEllise customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.